Refund Policy

Effective date: June 15, 2026

This Refund Policy explains how cancellations and refunds work for the paid plans on Job Search Guide, which is operated by Net Image, s.r.o. (Czech Republic). It forms part of our Terms of Service.

1. Free plan

The free Apply plan never carries a charge, so there is nothing to refund for it.

2. Paid subscriptions

2.1 Cancelling

You can cancel a paid Get Interviews or Get Hired subscription at any time from your account settings. When you cancel:

you keep access to your paid features until the end of the period you have already paid for;
you are not charged for any further periods; and
your account moves to the free Apply plan once the paid period ends.

2.2 No prorated refunds

We do not refund the unused part of a billing period after you cancel. Your access simply continues until that period ends.

2.3 When we may still refund

We may issue a full or partial refund at our discretion, for example where:

a confirmed fault on our side stopped you from using core features for a meaningful period and we could not fix it in good time;
you were charged more than once for the same period because of a payment error; or
a charge was not authorised by you - please tell us straight away if you spot one.

Nothing here limits any mandatory refund or withdrawal rights you may have as a consumer under Czech and EU law.

3. Asking for a refund

To request a refund, email support@jobsearch.guide with:

the email address on your account;
the date and amount of the charge; and
a short explanation of why you are requesting a refund.

We aim to reply to refund requests within three business days.

4. How refunds are paid

Approved refunds are returned through Dodo Payments, our merchant of record, to the original payment method. They usually appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

If something looks wrong with a charge, please contact us before starting a chargeback with your bank - we would rather sort it out with you quickly. Where a chargeback is raised without giving us a chance to help, we may suspend the affected account while it is resolved.

6. Changes to this policy

We may update this Refund Policy from time to time. Any update will be posted on this page with a new effective date.

7. How to reach us

Questions about refunds can be sent to Net Image, s.r.o. (Czech Republic) at support@jobsearch.guide.